MDU are great customers. With people moving to streaming only a WISP can compete by providing amazing speeds and customer service. Many large cable and phone providers are abandoning MDUs which leave an opportunity for WISPs. This session will cover how to best sell your services to the MDU. What do owners care about and need. It will also cover ways to make it easier to manage customer accounts and service calls. Finally it will cover the tech options to providing service. How can you use old wires, when should you rewire a property and who should pay for it.
Between 2020 and 2021, Congress enacted several federal funding programs for broadband deployment and adoption. Learn how these different programs could impact your strategies for taking advantage of government support streams or defending against overbuilding of your networks with these funds.
Learn from a panel of grant writing experts what are the necessary elements for any applicant to draft a winning grant proposal to receive broadband deployment funding from these programs.
Interference is the single largest problem affecting the reliable delivery of broadband over wireless. This will be a discussion of ways to combat interference in wireless networks from RF design to technology that cancels the interference.
Learn from financial experts how to become an attractive partner to governments doling out funding. This panel will also cover how you can qualify for a Letter of Credit and why that it is necessary for you to apply for the NTIA Broadband Equity Access and Deployment funds.
There is so much more competition in the ISP space that good marketing has become much more important. Marketing is part art and part science learn with this session some of the best practices to get the most out of your marketing dollar.
Private LTE (pLTE) puts carrier-class communications technology into the hands of businesses, school districts and other players outside the telecom industry. Through pLTE, these organizations are able to deploy and operate a highly customized cellular network that better serves specialized needs such as distance learning, IoT enablement and secure communications. For all its benefits, however, pLTE can be a self-contained "walled garden" that limits flexibility and productivity. pLTE+ removes these limitations to give organizations the best of both worlds. By leveraging pLTE+, organizations can retain granular control of roaming and cybersecurity policies even as their users enjoy the freedom of off-network roaming on national carrier platforms. This opens up new opportunities for collaboration and remote work, enhances security and allows organizations of all sizes to tap into a wider ecosystem of devices.
Many of these new federal funding laws require that commercial providers partner with states and local governments. Learn from experts how to develop partnerships and engage with state agencies that are implementing federal and state broadband deployment programs. Hear case studies of successful WISP partnerships with states, counties, and other local governments.
No fiber backhaul to a group of houses - no problem. No way to extend fiber into an area - no problem. This session will cover using the right tool for the right job. When and where does each teach work well and how to tie them together.
Quotas, incentives and bonus plans are all ways to motivate your sales staff they work but there is more to it than just that. What expectations are you setting for them? What tools are you giving them to succeed? These issues and more will be covered in this session.
Getting hit with ransomware is a game changer for your ISP, here are some practical steps to avoid it, what to do if you get hit, and how the insurance market looks at you when you do.
New to the WISP industry or new to WISPA? This is where you need to start. Come and hear testimonials from other WISP owner/operators as they share things they wish they knew as they started. This is a round table discussion, no panel of lecturers- the true value of this session is in the shared ideas, questions, answers, and thought processes of both start-ups and established WISPs.
10Gps service - what does it take to provide these speeds? What design changes are needed? What options are out there? This session will cover these question and more.
GIS mapping can aide you with route analysis, penetration estimates, ROI projections, site locates. This session will discuss and show these and other benefits to having a accurate GIS database.
Broadband access is an essential utility to connect with each other and the cloud, from the convenience of our homes. The ultimate goal is to build an agile and cost optimized network that can deliver a seamless broadband experience across this plethora of fixed wireline and wireless access technologies that may involve multiple systems and vendors. However, there are many challenges that CSPs must overcome if they are to fulfill these lofty aspirations. These include scaling a network that must deliver an increased volume of applications and tied to strict SLAs. We will explore how to make the network more consumable, making it easier and more efficient to access network data for visibility and control; more agile, to adapt to the constantly changing scale and performance requirements of the application layer; and more automated, by automating all phases of the network’s lifecycle.
This session will take a deep dive into action items that WISPs will be facing as they move to take advantage of funding from ARPA, NTIA and FCC RDOF. We will explore working through the ARPA, NTIA and RDOF process, engineering needed during the grant/bid application process, the acquisition of land needed for deployment, environmental and RF regulatory requirements, site planning and overall engineering needs, and equipment that may be used.
Do you have autonomy over your network? Do you know who controls the IP addresses your company’s network and services depend on? What happens to your network if you decide to switch providers or if your Internet Service Provider (ISP) asks you to return the IP addresses they assigned to you? Getting space directly from ARIN means that your organization directly holds the rights for IPv4 and IPv6 address blocks, which means that those addresses were provided to you directly by ARIN or its predecessors and can be considered portable. It is simple to request, and once you obtain IP addresses directly from ARIN (or through an approved transfer) you will have network autonomy and be able to set your own routing security policies. Hear from COO John Sweeting of the American Registry for Internet Numbers as he takes you on a journey to understanding IP Address Autonomy and why it is so important.
For WISPs that are new to deploying fiber, using plug and play cookie cutter concepts can greatly simplify the process of engineering and installing a FTTH network.
WISP owners were motivated to enter the business, but what thought has been given to how they exit? How should WISPs plan for retirement, sale, or other go-forward plans?
This session will cover the capacity capability and practical distances of licensed backhaul solutions. Factors influencing capacity and distance will be explained in detail.
Women of WISPA (WoW) is open to all members of WISPA who seek the advancement of women in the telecommunications industry. Our shared goal is to network, engage, and mentor female members and entrepreneurs in our field. Special thanks to the sponsors of the Women of WISPA breakfast – Calix, Preseem, and Sonar Software.
Complimentary coffee available outside of the Paris meeting rooms. Breakfast on your own - options available at WISPA Concessions located near the coffee stations.
This panel will cover important FCC rules and other legal issues that WISPs should know before starting their business such as annual FCC filings, usage agreements, privacy and cybersecurity rules, and voice services you need to provide in order to protect your service territories from government overbuilding.
Troubleshooting is part art part science. How do you train someone to trouble shoot? How do you hire people that are good at it? Learn some tips and secrets to helping people better trouble shoot.
Financing options - leasing/bank/SBA loans/credit lines/Venture Capital Lenders and Equity Investors. So many options, but which is the right for you? This session will cover the differences of each to give you a better idea of what might work for you.
The many different tools and resources used to manage the different facets of a WISP. Some you need when you start, some you can grow into needing. Learn what is out there and how it can help you maintain control of your company.
WISPs usually have good customer service so let's talk about how it can be amazing. What are the little things that keep a customer for life? Every interaction with a customer is an opportunity to keep or lose them. What does everyone in your company need to know when supporting the customer?
Best practices - accounting methods, income tax elections, software, outsourcing and cash flow. Cash is king and you never seem to have enough of it. These best practices will help you to better manage your cash and understand your financial reports.
Many WISPs are looking to Fiber Optic Access technologies to provide a broader array of services and open new markets. Supporting these different technologies means different protocols, more bandwidth capacity, different DHCP strategies and so on. In this session, we will look at some of those challenges and some best practices on how to deal with them.
Fiber isn't just for fronthaul and backhaul it can be a major plus for expanded service and long term expansion. Learn how these factors can be used for your growth.
In November 2021, Congress passed the Infrastructure Investment and Jobs Act (IIJA). That Act directed the National Telecommunications and Information Administration (NTIA) to implement the $42.45 billion Broadband Equity Access and Deployment (BEAD) program. It requires NTIA to provide BEAD funding to state governments that, in turn, can provide broadband deployment grants to subgrantees such as commercial broadband service companies.
Is bringing Telco reliability of five 9s and network resiliency of sub millisecond/second switching a must have? Explore ways to achieve this across the many facets of your network from servers to the last mile there are many points of failure. Where should you start and what needs to be done in each area.
Many companies have not had a financial statement audit before and do not know what it entails. This session will cover what an audit entails and help you prepare your company's finances for one. This has become more important as most government money requires you to have an audit done.
WiFi 6e is being touted as an enabler for Gigabit fixed wireless. However, there are many considerations that must be accounted for when planning for the deployment of WiFi 6e equipment, including: channel availability due to incumbents, automated frequency coordination, and power limitations. This session will take a detailed look at the opportunities and issues related to deploying WiFi 6e equipment for broadband fixed wireless access.
What is minimum required to get started, what is different about fiber than wireless? What else do I need to plan for as I grow my fiber foot print? All of these questions will be answered in this informative session.
The FCC’s February 2022 decision created more opportunity for competition in Multi-Tenant Environments (apartments and condominiums). In May 2022, the National Telecommunications and Information Administration (NTIA) adopted a Notice of Funding Opportunity to implement the $42.45 billion Broadband Equity Access and Deployment (BEAD). That NOFO would allow BEAD funding for deployment of Wi-Fi in multiple family dwellings. Learn more about how you can take advantage of these opportunities.
Owning a company is hard. Technology, workforce, government and other challenges face us every day. In this session you will hear from some veteran WISP owners on lessons learned and opportunities gained.
So you are a manager now? What does that mean and how can you become a great manager? The title alone does not make you a manager, what you do does. Learn what makes someone a successful manager.
What role(s) do Private Equity firms play in exist strategies, business combinations/consolidations, and providing growth capital (including providing support for Letters of Credit?)
This panel will cover the business considerations and legal issues that are relevant to your decisions to sell your WISP or acquire another one from the regulatory side. Buying a WISP that won CAF or RDOF there are new processes you have to follow. Selling to a big ISP, what are they going to require you do in terms of regulatory side.
What is the difference between Marketing and Public Relations? Why would you use one, or the other, or both when promoting a company and its products and solutions? In this session, industry PR expert combines with an industry Marketing expert to openly discuss the advantages and opportunities each practice offers companies. Attendees will learn what basic PR and marketing initiatives they can easily integrate, and how to focus resources (people and investment) in the right activities for the results you're looking for.
RF planning is still a thing and very important to the deployment of your network. This session will cover antenna options from horns to omnis and everything in-between. You'll learn the best way to deploy macro sites and small cells to maximize your use of spectrum.
There are so many competitors in our space now. From huge companies to start-ups, terrestrial to space everyone is trying to add customers. This deep dive session will cover how to set yourself apart from the pack, keep up with other service offerings so you can add customers and keep the ones you have.
This panel will present a broad overview of how advocacy before your State executive and legislative branches can impact your broadband service.
While often confused as being the same thing, your company's culture and core values are two different aspects. In this session we will review the differences between the two, discuss how to identify your core values, and lead you on the path of creating a culture.
Lead generation, the sales pipeline, and customer retention are topics of concern for the longevity of your business. In this session, we will review methods for lead generation, how to establish a sales pipeline, and how to keep your customers coming back for more.
As a result of the Digital Opportunity Data Collection proceeding, in 2020 and 2021, the FCC adopted new rules governing Form 477 and the new Broadband Data Collection. These filings were due on September 1. Learn about the difficulties to making these filings and the lessons learned. Also learn how these filing requirements, and the challenge process at the FCC, could impact your and your competitors’ abilities to use the upcoming NTIA Broadband Equity Access and Deployment (BEAD) program funds.
Avoiding workplace drama by coaching teams through good thought processes: 1) What is happening? What are the facts of the situation? 2) What got us to this point? 3) How can I help this situation? Modeling behavior to encourage self-reflection, a helpful spirit, and making decisions based on facts in any situation.
There is a new alphabet to learn when deploying fiber. In this 30 min session you will learn what some of the keys to understanding fiber from GPON to spilter, boring machine to trencher and what are the things that go into deploying fiber.
With all of the government money going to the states, counties and municipalities it is important to market your company to them. This is different marketing than to gain customers, it is marketing your brand. This session will cover some good and not so good ways of marketing your brand to the government.
Using EOS, many small businesses have been able to manage their businesses effectively and drive growth. Here is how it can be applied to your WISP.
The FCC, White House, U.S. Department of Justice and other agencies have issued advisories over the past year given the increasing risk of foreign state intrusions. Privacy is one of the fastest growing areas of consumer concern and therefore, increasing concern of state legislators. Learn more about the details of these cybersecurity and privacy laws and regulations and how you can protect your company’s bottom line. This panel will also inform you about the privacy and cybersecurity obligations if you want to apply for the NTIA BEAD program deployment funding.
To build fiber to the home, you need to extend fiber to the town or community first. Potential network partners may surprise you. A look at fiber networks by traditional operators, but also electric companies, states and municipalities.
With most government funding requiring you to provide Voice services this session will help you save some money on the fees you will pay.
What have you found to be an effective way to instill confidence in making the switch from a long-standing cable/telco connection to a relatively new fixed-wireless provider. What do you need to do to get people to choose a new ISP?
Access to spectrum is vital to our industry’s growth. There are several proceedings at the FCC that will determine what spectrum you will be able to use in the near future. This panel will give you important updates about those spectrum proceedings.
As network solutions become more complicated, buying Transit simply doesn't cut it anymore. Network performance, including reduced latency and improved interconnection, can no longer rely on simple best effort Transit solutions. Peering offers operators a way to take control of their network, reduce costs while improving performance. This session will highlight the benefits of peering, how transport to peering provides equal access to operators, and provide an additional layer of security.
This session would discuss how CBRS and other licensed spectrum bands generate an opportunity for traditional operators to help build out non-competing enterprise users seeking wireless networks to support respective applications.
Not all equipment need the same power, but how to you mix it? This session will help you understand how mixing positively grounded and negatively grounded equipment can be done and how to ground it all properly.
This panel will discuss how broadband subsidy programs can influence your strategic decisions about how and where to deploy broadband services.
How can we make sure the people taking the calls to take care of our customers always have the right information when policies and procedures change in a company.
There is a huge difference when selling to business when compared to selling to residential customers. This session will discuss those differences and how you can do both.
GAA spectrum is free (less the SAS fees) but how critical is it for my organization to obtain PAL spectrum in the licensed tier? What may the future of CBRS and GAA look like with increased utilization in the CBRS band?
Attendees will hear how the “perfect storm” of the changed Administration, plus passage of ARPA and IIJA, among other policies, have led to shortages and/or cost-hikes in key components of broadband deployment – such as timely access to glass and conduit; labor; equipment; towers/steel; access to lending dollars; transportation costs. Panelists will describe their related challenges and reveal winning tactics that are helping them adapt to/accord with the practical aspects of acquiring such components.
Managed routers, parental controls software, anitivirus, VOIP all can bring in more revenue to your company. Learn some opportunities you might be missing.
Web 3.0, crypto models, decentralized infrastructure is gaining traction in the USA through companies like Helium and Pollen Mobile. Learn how you can monetize your existing network even further.
We all have our own method of installing Internet service at a customer's location. Let's talk about the top practices we have used to cut down on installation time, increase customer satisfaction, and make our installs more efficient.
What does the industry have to say about managing congestion, especially from an oversubscription perspective? How ca=n WISPs apply traffic engineering concepts and metrics to remain competitive?